TRAINING POLICIES

CCC is committed in respect of all its activities to the implementation of its values, which are Compassion, Courage, Humility, Integrity and Professionalism.

The Values under girds the Trainees’ Charter, which acknowledges the rights of Trainees who are registered as Trainees with CCC.  The support and guidance given to trainees at the Centre are based on its principles, which also guide how the Centre relates to other community agencies.

Rights and Opportunities of Trainees

Trainees who are registered with CCC can expect the following:

    • Be treated respectfully as an adult learner with previous appropriate professional experience.
    • Have a clear organisational structure for learning.
    • Be given opportunities to develop their abilities to the best of their potential.
    • Be treated equally irrespective of religion, race, gender, class, age, or agency that they work in.
    • Be given all the administrative help necessary.
    • Be given regular and adequate feedback throughout the duration of the course.
    • Be granted the opportunity to give feedback to the Course Chair on all administrative matters related to the course.
    • Be granted the opportunity to give feedback to the Supervisors on matters directly related to the course.
    • Opportunities to redress complaints via the Course Chair and the Executive Director of CCC should the need arise. For example, when they cannot resolve their difficulties directly with their supervisors or fellow trainees.
    • Be consulted when feedback about them are requested by their agencies.

 Learning Resources and Administrative Support

Use of Library

Please refer to our Trainee Portal to access the library catalogue and follow the procedures for borrowing. Trainees can borrow up to 3 books at a time with the loan period of 3 weeks.  Returning and borrowing of books is restricted to the library opening hours on the day of the course. A fine of 10 cents per day will be imposed for keeping books beyond due dates.

Journals are available for reference only within the Centre. Please sign out and sign back in on the Journals Loan Recording Sheet that is placed at the Reception desk at the Training Wing of CCC, when borrowing and returning any of the journals. Trainees can borrow up to 3 journals at a time within the day. Please help to shelf the journals when returning them after reference.

Library users are responsible for the cost of repair or replacement of any materials damaged or lost whilst in their possession.

Booking of Rooms for Tape Review

Trainees also have access to the use of rooms for clinical work, and the use of video cameras for taping and monitors to view their work.

Photocopying

The charge for photocopying materials for personal readings is 10 cents per side of A4 size paper.

CCC complies with the Copyright Act of Singapore (1999, Section 35), and seeks to ensure that every staff and Trainee complies with this Act regarding the photocopying of articles and reading materials. Any breach of the Act may lead to disciplinary action being taken, access to library facilities being withdrawn or dismissal from the course.

Telecommunication

Trainees are to switch mobile phones and any other sound producing devices to OFF mode or to SILENT mode during the duration of the training. If calls have to be answered, trainees are expected to leave the room to respond to calls. A telephone is provided in the training wing. However, no incoming calls will be connected unless under urgent circumstances.  Messages will be taken on behalf of trainees, where possible. Out-going calls can be made during the breaks.  Long distance calls will be charged to trainees.

Refreshments

Refreshments in the form of hot drinks and drinking water are provided. Trainees may however choose to bring any additional food or drink items. Food items may be heated using the Centre’s microwave oven. Please remember to use non-metallic utensils (this includes crockery with non-metal based paints).

Request for Specific Assistance

Trainees may request for Administrative Executive to help in contacting clients and arranging appointments with them, setting up client files and booking of rooms for tape reviews.

CCC provides a variety of trainee support services to meet the needs of the trainees. These include:

Trainee Orientation Programme

Pre-course counselling session will be conducted for prospective trainees. They will be given sufficient and correct information so that they can make a properly informed decision before signing the student contract. Information provided include course structure, module outlines, assessment, schedule, admission requirements, fee payment and refund policy etc. Trainees will be briefed on CCC’s facilities, Trainee’s Portal and the various support services.

Please click HERE for reference of a sample student contract.

Personal Development Programme (for Post-Graduate Diploma programmes)

Personal development sessions, conducted on one-to-one basis or in group, are arranged to provide additional opportunities for the trainees to reflect on their learning and nurture their personal growth.

Counselling Support

Basic counselling support, if needed, is provided by the Course Chair in the first instance. Should a professionally trained counsellor be needed, the centre refers the trainee to its team of therapists at CCC’s counselling service.

Training workshops/Conferences

Trainees will be strongly encouraged to participate in relevant training workshop and/or conferences organised by CCC to enhance their professional growth and development.

Trainees may submit an appeal for review of results using the “Results Appeal Form” giving their reasons. This form can be obtained from the Admin Executive (Training). This appeal must be submitted within 7 working days from the release of exam results, together with payment of a fee of $100.70 (inclusive of GST).

The trainee’s work will be reviewed by a second and independent assessor. Upon re-assessment, the grade will be submitted to the Course Chair.

The Course Chair will submit the original mark, the trainee’s appeal and the reasons given, and the second mark given by the second independent marker to CCC Academic and Examination Board for endorsement and decision. The decision of the CCC Academic and Examination Board is final.

In the event that an appeal to review the assignment results has not been submitted to CCC within the given window period (7 working days), the trainee loses the right to appeal.

Payment of Course Fee

Trainees are responsible for paying all fees in advance or by arrangement, in installments. In cases where trainees choose to pay by installments, the final installment must be paid up before they are allowed to take course assessment and examination. For more information on course fee, please click HERE.

If trainees have an award, scholarship, or sponsorship (Eg: VCF grant) and the fees are to be paid by a third-party, the trainee shall supply billing information at the commencement of the course. However, in all cases even when fees are payable by a third party, Trainees remain personally liable to CCC for the fees.

Persistent failure to meet financial or material obligations to CCC may lead to a trainee not have their results formally confirmed on the pass list or result listings not disclosed to them until they have paid their fees in full.

Fee Protection Scheme (FPS)

CCC is registered as a private education institute (PEI) with the Committee of Private Education (CPE). CCC adopts the Fee Protection Scheme (FPS) to protect the paid fees of trainees in the event that CCC is unable to continue operations due to insolvency, and/or regulatory closure. Additionally, the FPS protects the trainee if CCC fails to pay penalties or return fees to the trainee arising from judgments made against it by the Courts of Singapore.

Trainees may refer to the Protection of Course Fees section in the website link of the Committee of Private Education HERE for more information.

The FPS insurance provider for CCC is Lonpac Insurance Bhd, which is one of the appointed insurers of CPE. In case of events, as stated above, trainees will be able to claim their paid fees from Lonpac Insurance Bhd. The FPS is a mandatory application for trainees when they are enrolled to a CPE-registered course at CCC. The trainee will receive an FPS insurance certificate after payment for premium is made.

MISCELLANEOUS FEES

Additional fees and the purpose are stated in the table below:

Purpose of Fee Amount

(with GST)
(S$)

Re-submission per Written Assignment $256.80
Re-submission of Project Paper $256.80
Re-taking of Clinical Examination with assessor’s report $679.45
Supplementary Clinical Supervision sessions

(Number of sessions will be decided by the supervisor)

$160.50

per session

Replacement of Certificate $64.20
Replacement of Transcripts $64.20

CCC accepts feedback, complaints or grievance in writing. An acknowledgment will be given to the complainant within 3 working days.

CCC will work towards resolving the matter within 7 working days. If the matter is not resolved, it will be referred to the Principal who will review the case and offer a second solution. All these proceedings would be completed within 14 working days.

If the second solution offered is not acceptable to the complainant and before the maximum of 21 working days, CCC will propose that the matter be resolved through the CPE Student Services Centre, using the Dispute Resolution Scheme of the Committee for Private Education, which is described on the CPE website HERE.

In the event that the matter is still not able to be resolved, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

All feedbacks, complaints and the actions taken will be recorded and documented. This is to ensure that progress is tracked and improvement is made.

Attendance requirements

Trainees are expected to be present at all scheduled sessions. If, for any reason, you are unable to be present, please inform the Course Chair or Admin Executive (Training). Please submit a copy of your medical leave or other leave documents, if available, to the Admin Executive (Training).
A minimum of 80% attendance of total course hours is strictly required. A trainee who is absent from class for more than 20% of course hours without notice and valid reasons may be deemed to have withdrawn from the course.

Trainees’ Status at CCC

Throughout the period of training, Trainees who are required to see clients of CCC for practicum will be introduced as “Associate Therapists”. This title is strictly used at CCC only for purpose of  clinical work with clients.

Dress Code for Clinical Work

Trainees are required to dress appropriately for their work with clients, both when seeing families, and also when consulting with their colleagues in the supervision group.

Cleanliness & Use of Utilities

Trainees should help maintain general cleanliness of premises. It is also appreciated that trainees help to ensure that lights, air-cons and all video/audio systems are switched off when not in use.

Definition of Misconduct

Trainees enrolled into the courses of CCC are expected to conduct themselves appropriately in a manner that shows respect to fellow course mates and staff of CCC at all times. The Principal in consultation with the Management Team will investigate any academic misconduct.

The following shall constitute misconduct:

  • Absent without valid reason for more than 3 consecutive training sessions.
  • Harassment or exhibition of violent or threatening behaviour to students or staff of CCC;
  • Vandalism
  • Unauthorised use of CCC premises or removal of CCC property, including duplication of materials and/or removal of tapes/case recordings of clients;
  • Breach of confidentiality;
  • Dishonesty, fraud or plagiarism, or cheating in assessments
  • Breach of the code of conduct of Association for Marital and Family Therapy (Singapore), Singapore Association of Social Workers or Singapore Association for Counselling.
  • Infringements of the laws of Singapore.

Consequence of Misconduct

Based on the facts that are uncovered, the Principal in consultation with the Management Team decides on the appropriate disciplinary measure that is educative and proportionate to the wrongful behaviour. For example, the Course Chair will initiate contact via email/phone to trainee who is absent for two (02) training sessions consecutively without notice and valid reason, to find out the reasons for the absence and to counsel the trainee if necessary.

In addition to counselling, the disciplinary measure(s) may be one or more of the following:

  • Issuance of warning letters
  • Reduction of marks for a test or assessment
  • Suspension
  • Expulsion
  • A fine

Refund for Withdrawal due to Non-Delivery of the Course

CCC will notify the Trainee within three (3) working days upon knowledge of any of the following:

  •  It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Trainee meets the course entry or matriculation requirement as set by the organisation stated in Schedule A (of the Student contract) within any stipulated timeline set by CPE; or The Trainee’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Trainee is entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Trainee decide to withdraw, within seven (7) working days of the above notice.

If the course is cancelled by CCC, Trainees may withdraw from the course and obtain 100% refund of all course fees and Miscellaneous Fees already paid.

Refund During Cooling-Off Period

CCC will provide the Trainee with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties.
The Trainee will be refunded the highest percentage (stated in Schedule D of Student Contract) of the fees already paid if the Trainee submits a written notice of withdrawal to CCC within the cooling-off period, regardless of whether the Trainee has started the course or not.

Refund for Withdrawal Due to Other Reasons

If the Trainee withdraws from the Course for any reason other than those stated in Clause 7.6.1, CCC will, within seven (7) working days of receiving the Trainee’s written notice of withdrawal, refund to the Trainee an amount based on the Refund table (as below) in Schedule D of the Student Contract.

Refund Table

% of [the amount of fees paid under Schedules B and C of the Student  Contract]

If Trainee’s written notice of withdrawal is received:

70% more than [30] days before the Course Commencement Date
0% before, but not more than [30] days before the Course Commencement Date
0% after, but not more than [7] days after the Course Commencement Date
0% more than [7] days after the Course Commencement Date

Non Refundable Fees

The following are non-refundable:

Application Fee paid.

However, in the circumstance where CCC has decided not to commence a course, the application fee will be refunded within seven (7) working days after the trainee is notified.

Miscellaneous Fees paid

However, a refund will be made for the scenarios in a ‘Refund for Withdrawal Due to Non-Delivery of Course’ mentioned above in 7.6.1.

Third parties’ charges

(e.g. bank charges), if applicable

No refund of any fee if the trainee has committed an offence and is expelled by CCC.

 Further notes on Refund Policy

Refund will be made to Trainee within 7 working days upon receiving Trainee’s written notice of withdrawal and complete submission of all required documents.

All refund requests are subjected to CCC’s approval. Decisions made by CCC are considered final.

 

Trainees may formally request to withdraw from the course at any time using the “Withdrawal Request Form” citing their reasons. The course withdrawal request form can be obtained from the Admin Executive (Training).

Trainees will be liable for the outstanding course fees as set out in the Instalment Schedule and Refund Table stated in the Student Contract, should they withdraw after the cooling-off period.

Refund of any fee paid will be computed in accordance to CCC’s Refund Policy and approved by the management. Fee Protection Scheme (FPS) for the course fee paid will be cancelled.

There is no administrative fee charged for processing withdrawal request.

The withdrawal process (including assessing and replying to trainee’s request and refund, if any) will be completed within 21 working days, subject to the trainee providing relevant supporting documents, if applicable, promptly.

Where a trainee has withdrawn without informing CCC through any written request (signed hardcopy withdrawal form or the trainee’s email request), CCC will treat this as an absence-for-an-extended-period case, and the trainee will be deregistered.

 

Withdrawal Procedure

The procedure for withdrawal is as follows:

Step 1:
Complete and Submit Course Withdrawal Form to Course Chair
  1. Trainee who wishes to withdraw from the course of study may obtain the course withdrawal form from the Admin. Executive (Training).
  2. Complete the form and attach any supporting documentations that are required (for example: medical certificates, employer/sponsor’s verification of course withdrawal, income slip etc.) to support the reasons for course withdrawal.
  3. Submit the form and supportive documents to Course Chair.
Step 2:
Interview with Course Chair

The interview with Course Chair will provide the trainee the space to explain the intention, circumstance of the withdrawal, to clarify any concerns and provide feedback.

Step 3:
Management’s endorsement of course withdrawal
  1. Course Chair ensures all documentation in place and forward to the Principal for endorsement.
  2. With the endorsement, Course Chair will issue an official letter to the trainee to effect the withdrawal, together with the school’s invoice for payment of any outstanding fees (if any) unpaid by trainee.

CCC maintains confidentiality of all information and personal data collected from its service users, staff and volunteers in accordance with the requirements of the Personal Data Protection Act 2012 (the “PDPA”). Consent will be sought from service users for the use of their personal data beyond the original intent of data collection, unless requested by government agencies.

It is also CCC’s policy that confidential data should be stored in a secure manner to protect that confidentiality. This policy would also cover course assessment materials and trainees’ results.

Access to service users and staff data is restricted to authorised staff. All staff give an undertaking to maintain confidentiality and security of information as employees of CCC.

Should you have any feedback or enquiries relating to your personal data, please contact our Personal Data Protection Officer Ms Karen Quek at karen@counsel.org.sg

For more information about PDPA generally, please visit the Personal Data Protection Commission’s website HERE.

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