FAQs

During a counselling session, you can expect a safe, confidential, and non-judgmental environment where you can openly discuss your concerns. Your counsellor will listen, provide insights, and work with you to develop strategies for managing your challenges.

We offer virtual counselling sessions to accommodate clients who prefer remote support. This allows you to receive counselling from the comfort of your home or any private location.

Counselling can be beneficial for anyone experiencing stress, anxiety, relationship issues, career concerns, or any other life challenges. If you’re feeling stuck or overwhelmed, talking to a counsellor can provide clarity and support.

• Individual Psychotherapy
• Family Therapy
• Child-Focused Therapy
• Couple/Marital Therapy
• Pre-Marital Counselling & Marriage Preparation
• Trauma Counselling
• Sexuality & Sexual Issues Counselling

PAYNOW
Counselling and Care Centre, UEN S75SS0014F
Reference of transaction: Name of Applicant (as in NRIC)

Email the payment details to training@counsel.org.sg
INTERNET BANKING
Account name: Counselling and Care Centre
Name of bank: DBS Bank Ltd
Account number: 010-011739-9
Reference of transaction: Name of Applicant (as in NRIC)

Email the transaction advice and payment details to training@counsel.org.sg

CHEQUE
Pay to Counselling and Care Centre Write your name (as in NRIC) and title of course at the back of the cheque
Mail cheque to: Counselling and Care Centre, Blk 536 Upper Cross St, #05-241, Hong Lim Complex, Singapore 050536

Email us at training@counsel.org.sg to inform us that you have sent the cheque.

CASH OR NETS
Payment can be made at Counselling and Care Centre.

Instructions: Payment to be made within 30 days upon receipt of invoice.

For full information on miscellaneous fees and instalments, view our Fee Payment Structure.

All our trainers hold advanced degrees in their respective fields and have significant experience in both clinical practice and training. To find out more about each specific trainer, check out our team.

Yes, many of our training programs are eligible for continuing education. For further information, please refer to the program details.

Yes, many of our training programs are eligible for continuing education credits. Please refer to the program details to confirm the availability of CE credits and the accrediting bodies we work with.

All the courses offered are in-person unless otherwise stated.

Our consultations are conducted by experienced consultants who adopt systemic ideas and practices. These consultants have extensive backgrounds in counseling, social services, and mental health, bringing a wealth of practical knowledge and theoretical expertise to the sessions.

Topics covered during consultations include theoretical frameworks, clinical techniques, case discussions, ethical practices, and practitioner self-care. The specific focus is tailored to the practitioner’s learning goals and areas for growth.

For individuals, an hourly fee is charged for consultation sessions. For agency-based consultations, a minimum charge of three hours applies per group session. Voluntary Welfare Organizations (VWOs) that are members of the National Council of Social Service (NCSS) may apply for funding from the VWO Capability Fund to support these costs.

Detailed fees are available on the course page here.

The next intake begins on 25 Oct 2024.

The course runs for 21 hours over three days.

It’s designed for social workers, counsellors, and professionals in related fields.

The course emphasizes understanding systemic concepts like general systems theory, feedback loops, and relational dynamics in social work and clinical practice.

Counselling and Care Centre does not accept donations in-kind at the moment.

Counselling and Care Centre is an approved Institution of Public Character (IPC). Donations made to the centre are tax deductible. You do not need to claim tax deductions in your income tax form if you have provided your name, address and NRIC/FIN No. to us at the point of donation. The donation details will be submitted to the Inland Revenue Authority of Singapore (IRAS) and the donation deductions will be included automatically in your tax assessments. IRAS no longer accepts claims for tax deductions based on donation receipts.

The number of counselling sessions available to each employee may vary depending on the terms set by the employer. Typically, employees are entitled to a certain number of sessions per issue or per year. For specific details, please refer to your employer’s EAP policy.

EAP services are provided at no cost to employees. The cost of the program is covered by your employer as part of their commitment to employee well-being.

Employees can access EAP services by contacting CCC directly via phone, email, or through your HR. Detailed contact information and instructions will be provided by your employer.

Yes, the EAP is completely confidential. Information shared during EAP sessions will not be disclosed to your employer or any other party without the employee’s explicit consent, except in cases where there is a risk of harm to the individual or others.

EAP can assist with a wide range of personal and work-related issues, including stress, anxiety, depression, relationship problems, substance abuse, grief and loss, financial concerns, and workplace challenges such as harassment or burnout.

EAP services are available to all employees of participating organisations.

1. Book a counselling appointment.
2. You will receive an acknowledgement email with instructions to submit the income verification documents.
3. Upon successful submission of the income verification documents, CCC will determine the subsidised fee and schedule the first appointment.
4. The subsidised fee is subject to review by the Management on a yearly basis.

To qualify for CFSS, a client, his/her spouse/partner, and/or family members who are attending counselling, are required to submit one of the following documents for verification:

• Latest CPF contribution history of the last 6 months
• Letter(s) from employer certifying the salaries drawn from the past 3 months. The letter must contain the company stamp/letterhead, certifying officer’s name, signature and designation.
• Latest notice of assessment(s) (IOA) from the Inland Revenue Authority of Singapore (IRAS)
• Student pass for full-time students above 18 years old (if applicable)
• NS pass for National Servicemen (if applicable)
• Public Assistance Card (if applicable)

The subsidies provided will be determined through a means test. The counselling fee, after subsidy, will be adjusted to a range between $40.00 and $170.00 (w/GST) per hour.

CFSS enables clients to receive subsidies for counselling. The scheme is for Singaporeans/PR whose gross monthly income is $9,500 and below. The subsidised fee is applicable for either individual or couple/family sessions.

If you have any concerns or questions after receiving the assessment results, our psychologists are available to discuss them with you. We can provide further explanations, additional recommendations, and support as needed.

Yes, psychological assessments can be used to support educational planning, accommodations, and interventions for students. They can also be used in work settings to help understand and support employee mental health and performance.

The results of the assessment are communicated through a detailed written report, which includes an explanation of the findings, diagnoses (if any), and recommendations for treatment or interventions. The psychologist will also discuss the results with you in a follow-up session.

To prepare for a psychological assessment, it’s helpful to gather any relevant medical, educational, or psychological records. Ensure that the individual being assessed is well-rested and comfortable. For children, explaining the process in a simple and reassuring way can help reduce anxiety.

We use a variety of standardised tests and assessment tools, including cognitive and IQ tests, behavioural checklists, emotional and personality assessments, and specific diagnostic tests for conditions like ADHD and learning disabilities.

The purpose of a psychological assessment is to gather detailed information about an individual’s cognitive, emotional, and behavioral functioning. This helps in diagnosing conditions, planning treatment, and providing recommendations for interventions and support.